Reference

Privacy Policy

We collect, store and process personal information when you open an account, make deposits through bKash, Nagad or Rocket, and play on our platform. This policy explains what we gather, how we protect it, and the choices you have over your data.

Account data stored securelyMobile wallet records protectedAccess request supportedRetention policy disclosedContact channels listed
96 bd Privacy Policy
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, update incorrect details, or request account deletion, our support team handles privacy inquiries through the same channels you use for general account help. Response times vary by contact method; live chat typically connects you within minutes during peak hours, while email requests are reviewed within one business day.

Live Chat Open the chat widget from any logged-in page to ask about data access, correction or deletion requests. Our agents can verify your identity and escalate privacy questions to the compliance team.
Email Support Send your data request to the support email address shown in your account settings. Include your registered mobile number and account username so we can confirm your identity before processing the request.
Account Settings Some privacy controls are self-serve: you can update your email and mobile number, toggle marketing preferences, and view recent login history directly from your account dashboard without contacting support.
DATA PROTECTION

How We Safeguard Your Information

We encrypt personal data in transit using SSL certificates and store account credentials with hashed passwords so even our own team cannot read them in plain text. Payment transaction records are isolated from public-facing systems and access is limited to authorised staff who need the data to reconcile deposits and withdrawals. We retain your account information for as long as your account remains active, plus a regulatory retention period after closure to support dispute resolution and financial audits. Cookie preferences can be managed through your browser settings, though disabling certain cookies may prevent you from staying logged in or saving game filters.

Encrypted Storage

Account credentials, mobile numbers and payment identifiers are encrypted at rest. We apply industry-standard hashing to passwords and use secure key management to protect sensitive fields from unauthorised access.

Cookie Usage

We place session cookies to keep you logged in, functional cookies to remember your language and currency, and analytics cookies to understand which game categories receive the most visits so we can improve lobby navigation.

Retention Period

Active account data is retained indefinitely while you continue to play. After you request account closure, we keep transaction history and identity records for a minimum period to comply with financial regulations and resolve any outstanding disputes.

Data Requests

You have the right to request a copy of your personal data, ask us to correct inaccurate information, or delete your account entirely. Submit your request through live chat or email support with proof of identity.

Privacy Policy Questions

We collect your full name, email address, mobile number and date of birth during registration. When you deposit using bKash, Nagad or Rocket, we record transaction identifiers but never store your mobile wallet PIN or password.

We retain your account information and transaction history while your account is active. After you request closure, we keep records for a regulatory retention period to support financial audits and resolve disputes before permanently deleting the data.

Yes. Contact support through live chat or email with your account username and registered mobile number. We will verify your identity and provide a summary of the personal information and transaction records we hold.

We share data with payment processors to complete bKash, Nagad and Rocket transactions, with game providers to load live tables and slot titles, and with fraud-detection services to flag unusual activity. We do not sell your information for marketing.

Log in to your account, open settings, and edit your contact details directly. Changes to your mobile number may require verification through an OTP sent to the new number before the update takes effect.

Yes. Submit a deletion request through live chat or email support. We will close your account, withdraw any remaining balance to your registered wallet, and schedule your data for permanent deletion after the required retention period.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.