How This FAQ Works for You
We've put together answers to the questions that come up most often — from setting up your account for the first time to understanding how your Nagad or Rocket withdrawal lands back in your wallet. Each answer reflects how the platform actually works, not a generic script. If you're in Dhaka and opening the lobby on mobile for the first time, the
account steps here are exactly what you'll see on screen. Deposits go through the bKash, Nagad, or Rocket app you already use — you send to the account number shown at checkout, confirm with your PIN, and the balance updates in your lobby wallet. Withdrawals follow a short verification step to confirm the wallet matches your registered account. For anything not covered
here, our support team is reachable directly. We keep this page updated when processes change, so check back if something looks different in the app.
- bKash
- Nagad
- Rocket